You can pay the services of ArtLofter with the method of payment of your choice:
- Credit card (VISA / MASTERCARD)
- PAYPAL
- Apple Pay
When you create an order form on ArtLofter, all the payment information appears on your order form.
You can pay the services of ArtLofter with the method of payment of your choice:
When you create an order form on ArtLofter, all the payment information appears on your order form.
If you paid by bank transfer:
The payment will reach us after several days (up to 10 days). Your service will be activated upon receipt of your payment.
If you paid by PAYPAL:
The payment is instant with the credit card associated with PAYPAL. If you choose a source of supply of your PAYPAL account which is slow (bank account, e-check), the payment can remain in status "PAYMENT PENDING" during 5 days. Your service will be activated as soon as the money is paid into our account. You can check your PAYPAL account for more information.
If you paid by credit card:
The payment is instant, check that you have actually made your payment and not just created a purchase order.
Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Make sure that you have a credit card and not a debit card. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.
Our website provides various means of instant communication to our customers. You can click 'CONTACT ' link available at the top of our website and Contact page will appear. The right side of the Contact page provides a simple form to you for sending us your comments & feedback. Simply enter your First Name, Last Name, Email Address and Phone Number (optional) along with your Message and click the 'Send Message' button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-2 business days. The Contact page also displays our Mail Address and our Phone Number for further communication.
Not yet! For now ArtLofter is a web-based gallery only. We will be adding jewellery and art to our site periodically, so please check back frequently to browse our new arrivals!
In "Cart" page there will be "Add Order Note", here you can write that it's a gift. Then go to CHECKOUT and enter the shipping information of the person you want to send the gift, just enter your email and contact, that way we could send you an invoice to your mail and send the gift without invoice.
We ship our products Worldwide!
Please note: delivery time may change depending on your country.
Standard delivery in Europe takes from 5 to 7 working days depending on your country.
Standard delivery to United States takes from 10 to 15 days depending on your city.
Original paintings, prints & other goods might be shipped trough Post office or DHL delivery company.
You definitely can! As soon as your package leaves our premises you will receive an email with a track&trace code.
All fees are visible when reaching the ”checkout area” before conducting your payment.
As long as you’re situated in the European Union you do not need to pay any import taxes. For non-EU residents, however, import taxes depending on your country of residence may apply.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you want to return a painting or a print send us an email to support@artlofter.com to let us know. We will send you a return form, print it, fill it up and put it inside the packaging that you want to return back to us to Subaciaus g. 15-6, Vilnius 01300, Lithuania. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.If it was damaged by the courier while delivering it to you, the delivery person who handles you your jewellery has to issue a paper for you stating the damage which was done during the delivery. Please send us an email containing a copy of that statement with the pictures of the damage that was done so that we could find a solution to fix it. For more information check out our Refund policy.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you want to return a jewellery send us an email to support@artlofter.com to let us know. We will send you a return form, print it, fill it up and put it inside the packaging that you want to return back to us to Subaciaus g. 15-6, Vilnius 01300, Lithuania.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If it was damaged by the courier while delivering it to you, the delivery person who handles you your jewellery has to issue a paper for you stating the damage which was done during the delivery. Please send us an email containing a copy of that statement with the pictures of the damage that was done so that we could find a solution to fix it.
For more information check out our Refund policy.
Yes, within 12 hours after placing your order and paying, you have the possibility to cancel your order.
Immediately contact support@artlofter.com if a cancellation is needed within the timeframe.
Jewellery requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle. Regular cleaning of Jewellery is essential to maintain shine and brilliance of jewellery's gemstones and metal. On wearing jewellery, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your jewellery at home by your own by using soft brush, warm water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler to keep jewelry clean. Jewelry should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewelry or gemstone should not scratch other jewelry or gemstones. You should not wear jewelry while doing heavy work, housework or gardening as it can be scratched. You should avoid the situation where your jewelry comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewelry as well as their settings.
Yes, it does! Here are some tips to keep your artwork as splendid as the first day you've got it!
A Precious Metal is a metal with rare metallic chemical element and due to that is of high economic value. Precious metals are less reactive than most elements, have high luster, and have higher melting points than other metals. Gold, Platinum and Silver are considered as precious metals and used extensively in jewellery.