Have any questions?

You can pay the services of ArtLofter with the method of payment of your choice:

• Credit card (VISA / MASTERCARD)
• PAYPAL
• Apple Pay

When you create an order form on ArtLofter, all the payment information appears on your order form.

If you paid by bank transfer:

The payment will reach us after several days (up to 10 days). Your service will be activated upon receipt of your payment.

If you paid by PAYPAL:

The payment is instant with the credit card associated with PAYPAL. If you choose a source of supply of your PAYPAL account which is slow (bank account, e-check), the payment can remain in status "PAYMENT PENDING" during 5 days. Your service will be activated as soon as the money is paid into our account. You can check your PAYPAL account for more information.

If you paid by credit card:

The payment is instant, check that you have actually made your payment and not just created a purchase order.

Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Make sure that you have a credit card and not a debit card. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used. 

Our website provides various means of instant communication to our customers. You can click 'CONTACT ' link available at the top of our website and Contact page will appear. The right side of the Contact page provides a simple form to you for sending us your comments & feedback. Simply enter your First Name, Last Name, Email Address and Phone Number (optional) along with your Message and click the 'Send Message' button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-2 business days. The Contact page also displays our Mail Address and our Phone Number for further communication.

Not yet! For now ArtLofter is a web-based gallery only. We will be adding jewellery and art to our site periodically, so please check back frequently to browse our new arrivals! 

In "Cart" page there will be "Add Order Note", here you can write that it's a gift. Then go to CHECKOUT and enter the shipping information of the person you want to send the gift, just enter your email and contact, that way we could send you an invoice to your mail and send the gift without invoice.

We ship our products Worldwide! 

Please note: delivery time may change depending on your country.

Standard delivery in Europe takes from 5 to 7 working days depending on your country.

Standard delivery to United States takes from 10 to 15 days depending on your city.

Original paintings, prints & other goods might be shipped trough Post office or DHL delivery company.

You definitely can! As soon as your package leaves our premises you will receive an email with a track&trace code.

All fees are visible when reaching the ”checkout area” before conducting your payment.

As long as you’re situated in the European Union you do not need to pay any import taxes. For non-EU residents, however, import taxes depending on your country of residence may apply.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you want to return a painting or a print send us an email to support@artlofter.com to let us know. We will send you a return form, print it, fill it up and put it inside the packaging that you want to return back to us to Z. Liauksmino g. 3-13, Vilnius 01101, Lithuania. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.If it was damaged by the courier while delivering it to you, the delivery person who handles you your jewellery has to issue a paper for you stating the damage which was done during the delivery. Please send us an email containing a copy of that statement with the pictures of the damage that was done so that we could find a solution to fix it.  For more information check out our Refund policy.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

If you want to return a jewellery send us an email to support@artlofter.com to let us know. We will send you a return form, print it, fill it up and put it inside the packaging that you want to return back to us to Z. Liauksmino g. 3-13, Vilnius 01101, Lithuania. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If it was damaged by the courier while delivering it to you, the delivery person who handles you your jewellery has to issue a paper for you stating the damage which was done during the delivery. Please send us an email containing a copy of that statement with the pictures of the damage that was done so that we could find a solution to fix it.  

For more information check out our Refund policy.

Yes, within 12 hours after placing your order and paying, you have the possibility to cancel your order.

Immediately contact support@artlofter.com if a cancellation is needed within the timeframe.

Jewellery requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle. Regular cleaning of Jewellery is essential to maintain shine and brilliance of jewellery's gemstones and metal. On wearing jewellery, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your jewellery at home by your own by using soft brush, warm water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler to keep jewelry clean. Jewelry should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewelry or gemstone should not scratch other jewelry or gemstones. You should not wear jewelry while doing heavy work, housework or gardening as it can be scratched. You should avoid the situation where your jewelry comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewelry as well as their settings.

Yes, it does! Here are some tips to keep your artwork as splendid as the first day you've got it!

1. Keep your artworks out of direct sunlight. Your artwork might have a protective layer of varnish, but it is still possible for it to crack or fade if subjected to bright sunlight for long periods of time.
2. Do not lean anything against the surface of a canvas. Objects near a painting may not seem sharp enough to pierce the canvas, but it is always surprising what will cause a scratch or a rip. Prevent accidents and store your artworks away from anything that might press against the surface. Try not to lean artworks on one another when storing them. Separate them with pieces of cardboard to avoid damage.
3. Dust your artworks with a clean, soft rag occasionally to prevent dust buildup. Don't use cleaning products or water!
4. Hang your artworks away from very busy and possibly messy areas. Over time, artworks can accumulate a thin layer of dust and pollutants, airborne grime from cooking oils, particles from smoking and insect specks. If there is a place to display your piece away from these things, or where it will be somewhat less exposed, try to position it there.
5. Wrap your artwork well if you plan to transport it. Be sure to put a heavy piece of cardboard over the front and back to protect it. Then bubble wrap and place in a suitable heavy cardboard box. Rough handling can damage both the painting and the frame so pack it securely.
6. Try to avoid subjecting your artworks to extreme changes in atmosphere. Avoid excessive dryness, humidity, heat or cold. All of these conditions can affect the state of your artwork in a negative way (canvas puckering, paint cracking, etc.).
7. If your artwork does get damaged, don't fix it yourself. Send us a photo of it to support@artlofter.com, we will take a look at it, find a solution or an advice for you, or you can look for a qualified conservator on your own. Just be careful, amateur repairs can reduce the value of your artwork drastically.
8. Do not frame artworks on canvas under glass, because canvas needs to breathe, if it is framed under glass you may trap moisture inside the frame. Canvases experience small, subtle shifts over time due to mild atmospheric changes, so it is best to leave them without glass to allow them to flow with these slight changes. 
9. For the artworks on paper, frame it under non-glare glass, treated with a coating to protect the work from UV sunlight if possible. This not only protects your artwork from sunlight, the non-glare glass makes it easier to see the artwork surface when it is displayed.
10. Do not cover artworks with plastic for long periods of time. If there is humidity in the air, they may start to grow mold. Cotton sheets are best for keeping dust away.
11. Check the condition of your artworks periodically. Many people put up a artwork and forget about it, until they notice that it has been damaged. If a artwork is fading or cracking, a brief peek at it can prompt you to move it to a better place and avoid damaging it further.

A Precious Metal is a metal with rare metallic chemical element and due to that is of high economic value. Precious metals are less reactive than most elements, have high luster, and have higher melting points than other metals. Gold, Platinum and Silver are considered as precious metals and used extensively in jewellery.

• Gold 
  Gold is an extraordinary and rare precious metal, with an unmatched combination of chemical and physical properties. Gold is the most non-reactive of all metals and it does not oxidise under ordinary conditions. No other metal is as malleable as gold. Pure gold is very soft and pliable, and alloys of different other metals are combined with pure gold to enhance its durability and strength, as well as creating a blush in the gold’s appearance with different color tones. 24 karat is 100 % pure gold, and it is more expensive and less durable than gold that is alloyed with other metals.

• Platinum 
  Platinum, an extremely rare and expensive metal, is a silvery gray precious metal often used for setting or mounting high quality diamonds and gemstones. Platinum is a strong, durable and dense metal which is valued for its white color and purity.

• Silver 
  Pure silver is very soft metal with its lustrous white color. Silver is used as jewellery metal well before the development of white gold alloys, and before platinum could be isolated. It is normally stable in pure air and water but tarnishes when exposed to ozone, hydrogen sulfide or sulfur.